Room queue on the desk screen
Who is waiting, who is already in the room, and which visit is next stay on the screen the desk already uses. There is no second list on paper or in another app.
Clinic front desk
The front desk,on one clinic record
Cleos keeps the front desk on one screen: who is in today, what is on the shelf, and which visit is by video.
Queue and registration
Who is waiting, and how they were added
The desk keeps one list for the waiting room and the room itself. A patient added at registration lands on that same record.
Waiting list. Names in order, with the visit they came for, on the clinic record.
In the room. When someone is called in, the queue shows they left the waiting list.
Registered on that same list. Details taken at the desk go straight onto the queue, not a separate form.
Letters and dictation
The letter sits with the visit
A letter is tied to the visit it came from. Dictation and drafts stay on that record until the desk sends them.
Dictation on the visit record
Record audio at the desk or after the visit. The draft stays with the patient and the visit it belongs to, ready to review and send.
Dictated from the visit. Audio and text stay on the same visit the clinician just saw.
Named recipients. GP, specialist, or patient: the letter lists who it is for before it goes out.
Kept on the record. Sent or still in draft, the letter remains on the clinic record the desk uses.
Financial and billing
The charge is raised from the visit
An invoice comes from the visit on the record. Paid, unpaid, or part-paid, the desk sees it next to the patient list.
Invoicing from the visit
Raise a charge when the visit is done, or when the desk is ready. The invoice stays on the same record as the queue and the shelf count.
Raised with the visit. The charge points at the visit it came from, not a loose line in a spreadsheet.
Paid or unpaid. Status sits on the record so the desk does not chase a second ledger.
Receipt from the record. When payment is recorded, the receipt stays with that invoice on the record.
Bookings and calendar
The day is booked on the clinic record
Appointments live on the same calendar the desk uses for the queue. A booking made for next week is still on that record when the day arrives.
Calendar on the clinic record
Day, week, and month views sit on the desk screen. A confirmed visit is on the record before the patient walks in.
Day, week, and month. Switch the view without leaving the record the desk already has open.
A booking joins the queue. When the patient arrives, the visit moves onto the waiting list from the same record.
A video visit stays on that day. A visit held by video stays on the calendar entry for that slot.
The record is set with the desk, and it stays there
The queue, the patient list, the shelf, and video visits go on one screen. Forms and labels are set for this clinic. Reports come from that same record.
Desk. Can the afternoon queue and the shelf count sit on the same screen? Video visits need to stay there too.
Cleos. Yes. The queue, the shelf, and the video list go on one record. Forms for this clinic stay on that screen.
- Queue, patients, and supplies on one record
- Video visits on that record
- Forms and labels for this clinic
- Reports taken from that record
A separate stack
- Queue in one list, shelf in another
- Video visits kept off the record
- Forms that do not sit on the desk screen
- Reports built from a spreadsheet
Set on the screen the desk already uses
The queue, the shelf count, and this clinic's forms are part of the same record. A later change stays on that screen.
Queue. Who is waiting, and who is already in the room, set for this clinic.
Forms and labels. The desk's forms, written for this clinic, on the same screen.
Shelf and reports. Supplies counted on the record, and reports taken from it.
We keep the clinic record secure
These are the controls on the stack that stores the clinic record.
ISO 9001
Cleos holds ISO 9001, the quality management standard.
ISO 13485
Cleos holds ISO 13485, the quality standard for medical devices.
AWS Malaysia
Clinic records are stored in the AWS region in Malaysia.
End-to-end encryption
Data sent between the clinic and Cleos is encrypted end to end.
FHIR
The clinic record is FHIR compliant.
Questions about the clinic record
What does the front desk see in Cleos?
Who is waiting, who is already in the room, what is on the shelf, and which visit is by video. Those stay on one clinic record.
How does the room queue work?
The queue lists who is waiting and who is already in the room, so the desk does not keep a second list.
Where are supplies counted?
Supplies are counted in the same record as the patient list. The shelf is not a separate spreadsheet.
Do video visits leave the clinic record?
A visit held by video stays on the same record as a visit in the room.
Can this clinic change its forms?
Forms and labels can be set for this clinic. The record the desk uses stays the same.
What do the reports include?
Reports collect clinic activity from the record the desk already uses.